Department: Strategic Planning
Reporting to: Planning Manager
Direct Reports:  none

Overview:
Responsibilities
The Program Management Specialist is team member in the Planning Department within the Strategic Planning Division and is primarily concerned with executing program management and reporting processes as directed by the Planning Manager. He/She is also responsible for assisting in executing various planning processes including the pre-initiation processes for projects and initiatives as well as the integration and alignment of projects and initiatives under the ITA Master Plan.

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Department: Strategic Planning
Reporting to: Chief of Strategic Planning Division
Number of positions: 1

Overview:
Responsibilities
The Planning Manager is primarily concerned with managing the planning and reporting processes within the Strategic Planning Division including the pre-initiation processes for projects and initiatives as well as the integration and alignment of projects and initiatives under the ITA Master Plan. The Planning Manager is also responsible for updating and maintaining of ITA Master Plan, participating in feasibility studies related to proposed projects and initiatives, and analysing and proposing strategic directions for ITA.

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Department: Strategic Planning
Reporting to: Investment and Sourcing Manager
Direct Reports:  none
Number of positions: 1

Overview:
Responsibilities
The Contracts Management Specialist is responsible for developing, maintaining and ongoing management of sourcing and outsourcing contracts. The Contracts Management Specialist is also responsible for developing and maintaining relationships with vendors and suppliers, participating in developing contracts and RFPs for ITA divisions, negotiating contracts, and managing the ongoing changes and updates to existing contracts.

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Department: Internal Audit
Reporting to: Department Manager

Overview:
As an Internal Auditor, the Audit Specialist should assist in day to day activities of the Internal Audit department. He/she will be responsible for assessing the internal controls and to report and recommend improvements. He/she will also be responsible for assessing the compliance with operational procedures, and to assess the risk and controls which are in place in all the ITA businesses and in reporting non-compliance with standard policy and procedure.

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Department: Finance & Admin
Reporting to: Admin Manager

Overview:
Under general supervision, performs varied and increasingly responsible clerical work, which may include typing and/or keyboarding, and performs related duties as required.

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Department: HR Dept
Reporting to: HR Manager

Overview:
The position holder is accountable to the Human Resource Manager for the staffing and compliance with ITA. He or she is responsible for maintaining the consistency of compensation and performance reviews within ITA as directed by HRM.

Main responsibilities:

• Manages and performs all HR administrative tasks and handles daily activities
• Processes employees benefits and compensation in liaison with Human Resources development
• Manages and performs career development planning for ITA employees in liaison with designed managers to ensure that each employee has a well defined career bath
• Organizes training courses for employees and ensures that the career bath for each employee is followed
• Manages recruitment of talent in ITA based on ITA resources plan
• Recommends employees benefits and compensation in liaison with Finance to reflect monetary amounts in Paycheques

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Department: Infrastructure & e-Services Division
Reporting to: Manager e-Payments
Direct Reports:  Manager e-Payments
Number of positions: 1

Overview: 
To promote the payment gateway business, interact with banks, merchants, ministries…etc seek new business opportunities to expand/increase the transaction volumes of the payment gateway, conduct market surveys and analysis to promote the products and services.
 
Main responsibilities:

• Meet and engage merchants for signing up with ITA ePG system;
• Liaise with acquiring banks/issuing banks, services provider and vendors on subjects related to business development of ePG services and products;
• Develop Marketing plan for the implementation of phase 2 ePayment services and products;
• Provide customer relationship management services to merchants using ePG phase 2 system;
• Develop and maintain contracts to be used for establishing the ePG and related services between ITA and merchants, banks and service providers;
• To manage product development for ePayment business includes account transfer, bill presentment, mobile payment, epurse cards system and future products;

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Department: Infrastructure & e-Services Division
Reporting to: Manager e-Payments
Direct Reports:  Manager e-Payments
Number of positions: 2

Overview:
To perform IT development, implementation and IT operations of ITA’s ePayment Gateway Phase 2 system and future systems; and to ensure policy and functions for maintaining high standards, system security are defined and carried out.

Main responsibilities:

• System development of ePG phase 2 systems which include account to account transfer, bill presentment and electronic payments, mobile payment and ePurse card system;
• Implement hardware and software infrastructure for ePG phase 2 system which includes system server installation, hardening, OS and system software installation, testing and commissioning;
• Manage and operate the daily computer operations, system monitoring, backup and housekeeping for the ePG phase 2 systems which are installed and operated under ITA ePG team responsibilities;
• Provide technical support to the ePG operations and business teams, merchants and customers for ePG phase 2 system operations;
• Develop policy, rules and procedures for the Information System security on the phase 2 system;
• Implement  and monitor system security in phase 2 system and to meet industrial compliance standards which include Payment Card Industry (PCI) Data Security Standards, 3D Secure, Internet security, 2-factor authentication, or equivalent;
• Develop, review and maintain the technical sections in the  contracts to be established between ITA and vendors, service providers, acquiring and issuing banks;
• Liaise with banks technical team for development, implementation and support of system interfaces of ePG phase 2 system to Internet banking and core banking systems of the banks;
• Liaise and manage activities of vendors providing ePG system  to ensure that all system development, implementation, support and maintenance, software upgrade required on ePG phase 2 systems are carried out as per management directives;
• Liaise with mobile phone operators and telecommunication companies on all technical subjects which require joint effort from ITA and the operator/company to perform for implementation and support of ePG phase 2 systems;
• Manage and review the periodic maintenance on the hardware and system software infrastructure for ePG phase 2 system with hardware vendor;
• Manage and review the support and maintenance agreement for the ePG phase 2 application software as provided by application software vendors;
• Plan, implement and conduct testing of the Disaster Recovery Processing system and facilities for ePG phase 2 by working and liaison with vendors, mobile operators and telecoms providers;

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Department: Infrastructure and e-Services
Reporting to: Manager e-Payments
Direct Reports:  Manager e-Payments
Number of positions: 1

Overview:
To operate and manage the daily operations of ePG phase 2 system which includes account transfer, bill presentment/payment, mobile payment and ePurse card system, and to monitor risk, fraud and compliance management functions required by e-Payment Gateway Unit.
 
Main responsibilities:

• Manage the daily operations of the ePG phase 2 system to ensure that ITA ePayment services meet high qualify and high availability standards;
• Define the rules and procedures for merchants, banks and customers participants of the phase 2 system to follow;
• Provide operational support to merchants and customers in the use of ePayment services provided by phase 2 system;
• Liaise with acquiring banks and issuing banks in phase 2 system to ensure the clearing and settlement for phase 2 e-payments are successfully and correctly processed via Oman national payment systems, core banking systems or  international Card Association systems;
• Liaise with mobile operator and telecoms provider to ensure that the mobile payment services in phase 2 system meet high quality standards;
• Manage the registration, account maintenance, authentication and protection of merchants and customers information in the phase 2 system database;
• Prepare regular MIS reports, statistics and analysis of ITA ePG system for ITA management and business development review;
• Develop policy, rules and procedures for risk management and fraud management functions for the ePG phase 2 system operations;
• Assist ePG BU manager in seeking approval and implementation of policy, rules and procedures for operations and risk/fraud management;
• Develop plan for compliance activities required by ITA ePG system for meeting regulatory requirements, industrial standards, Cards Associations compliance such as Payment Cards Industry (PCI) standards, Cardholder Information Security Program (CISP), etc;
• Carry out the execution of all compliance functions activities on regular time intervals;
• Carry out risk management, fraud monitoring and handling functions which include investigation of  suspicious fraud transactions and actions to combat fraud;
• Perform chargeback operations as per phase 2 transactions rules and Cards Association rules;
• Manage and review the achievement of phase 2 system operations to meet specific Service Level Agreement (SLA);
• Execute the billing and accounting process related to the use of phase 2 ePayment services amongst the participants which includes fee collections, payments with banks, etc.
• Perform testing of new products, software upgrade or problem fixes for ePG system as implemented by the vendor or ITA IT team;

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Department: Administration
Reporting to: Administration Manager
Number of positions: 1

Overview:
The employee is responsible for procuring automation systems, equipment, furniture, supplies and miscellaneous services in support of the operational requirements of ITA.

Main responsibilities:

• Perform tasks involved in the formation and administration of purchase orders
• Procure equipment, network systems, telecommunications and general office equipment, furnishings, supplies and miscellaneous services
• Prequalification of bidders, prepare of bid packages, issues bid requests
• Prepare Commercial Bid Summery and recommendation letters
• Recommend for Purchase of Cost effective offer with proper justification of items selected.
• Communicate with suppliers as necessary to achieve required service/deliveries to meets project/departmental needs.
• Recommend & secure approvals in accordance with established procedures. 
• Checks deliveries and invoices against purchase orders for type, quantity and condition
• Meet with vendors and contractors to ensure quantity and item description satisfy the need of the requestor
• Registering Vendor, maintaining Vendor Master List
• Studying the alternatives like C & f, CIF, FOB, Sea/Air Courier Transport, Currency fluctuations, Mode of payment, Delivery schedule etc.
• Clearance of consignment from the Airport
  

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