Presentation: Knowledge Management and Benchmarking
Public sector transformation being the prime focus in the agile E-Government implementation in the Sultanate of Oman, this session focuses on knowledge management and benchmarking for excellence. Such metric may involve measuring customer-satisfaction using both subjective and objective metrics. In a wide-arching scope value-based management and change management are key drivers to innovation in management that boosts government’s competitiveness and promotes excellence using best practices.
Kim Andreasson, Managing Director of DAKA advisory AB, Sweden. (also Consultant for the UN eGovernment survey)
• Explore policy recommendation on enhancing performance through E-Government service metrics.
• Measuring e-Government and re-engineering for excellence from systems, technology and people perspectives.
• Build capacity for developing user-centric e-government strategies, involving benchmarking.
• Create adequate awareness within the public sector about relevant statistical concepts and encourage deep analysis discussions on how to construct and measure such indicators.