Social Media Policy
In line with the Royal Directives of His Majesty Sultan Qaboos in April 2011, to develop communication channels between government institutions and citizens, and in line with the e.oman strategy in implementing the eGovernment vision, the Information Technology Authority (ITA) has prepared the E-Participation Guidelines for Using Social Media in Government. These Guidelines are to be used by all government entities in Oman, as guidance in implementing modern social media technologies in communicating with citizens. The channels and tools are simple, easy to use, cost effective and use the latest of technologies, resulting in better documentation of data bases, easy access and more transparent dialogue.
Our pledge to users is that we will listen and respond to your comments or suggestions, but only when those comments are directed at specific services, facilities or policies related to the Portal. Furthermore, we will acknowledge your input and reply to you with a carefully considered answer. From you, it is expected that you shall behave responsibly and not make comments which are irrelevant to the context of the Portal or are inappropriate according to Oman's culture, as these will be removed immediately from view and excluded from consideration. For any queries unrelated to the Portal context, we will direct you to the appropriate authority who can best answer your question.