To Communicate with the CEO of ITA - Dr. Salim Al Ruzaiqi

It gives me great pleasure to welcome you to this Blog. I look forward to meeting with you here each day and listening to your ideas, opinions and suggestions. We, at the Information Technology Authority (ITA), consider you as our partners in building Oman’s Digital Society and eGovernment.

Best Regards
Dr. Salim Al Ruzaiqi
Chief Executive Officer of ITA 

Blog Post your ideas and suggestions (26)


Beware of Cyber Blackmail

With the growing number of social media users worldwide, Cyber blackmail issue began to spread globally targeting all society segments.

The Information Technology Authority (ITA) strives relentlessly to eliminate cyber blackmail incidents in the Sultanate, either through continuing awareness programs throughout the year or dealing with all blackmail complaints received by the Oman CERT.

Although the global cybersecurity index indicates that the Sultanate is the first among Arab countries in the field of cyber security and third globally, the number of blackmail cases are constantly increasing. The blackmail threat exceeded the normal actions to having an organized groups targeting different segments, and that's what drew the attention of the governments in many countries of the world including the Sultanate to coordinate and cooperate with other countries in the cybersecurity field to address these attacks.

More than 269 blackmail incidents were  registered in the Oman CERT since 2011 and 161 of which are in 2016 only.

Usually, the blackmail process begins by establishing friendly relationships with the targeted person through chat applications, especially those that allow exchange of photos and videos, and then the blackmailer tempts the targeted person and records talks that are offensive to the victim. Then, the blackmailer uses this content as a threat by requesting a transfer of money or disclosure of confidential data or doing things in violation of public ethics.

The Omani law defines blackmail as threatening and compelling a person to do any act or wrong doing against his/her will, with some form of punishment if he/she does not fulfill the request. As for penalties, the cybercrime law identified in the eighteenth article a period not less than one month and not more than three years and a fine of not less than one thousand RO and not more than three thousand RO or one of these penalties. The penalty shall be temporary imprisonment for not less than three years nor more than ten years and a fine of not less than three thousand RO and not exceeding ten thousand RO if the threat to commit a crime or breach of the attribution of moral turpitude.

All social media users are advised to have clear information about the proper use of these channels and how to protect themselves from being trapped in blackmail dilemma. They are also advised not to share any information or data or personal photos in the cyberspace, and do not log on to chat and share personal data, where others can access those images or information and then use them negatively.

Week passwords (PIN Codes) are easy to be hacked, especially in the social networks, such as Facebook, Twitter, Instagram and Snapchat. Therefore, I advise everyone not to browse unreliable websites, where blackmailers track users and steal their personal data.

I also call on all those who being blackmailed first: don’t hesitate to report to the Oman CERT at Information Technology Authority. Second, don’t communicate with the blackmailer even when being exposed to extreme pressures and don’t transfer any money or disclose bank card numbers. Third, avoid any clashes with the blackmailer and don’t threaten him/her with the police but at the same time retain any email messages or any type of communication to be used as evidence at a later stage.

To report any blackmail cases or any other cyber security incidents, you can contact the Oman CERT through the hotline number: 24166828 during the office hours from 7:30 am to 14:30 or the email: 24/7. Also you can report through the center website

date Posted by Dr. Salim Al Ruzaiqi on October 17, 2016 | Add Your Comments Add Your Comments (0)

Arabic eContent Development: A Shared Responsibility

Have you ever tried to search for any information, image or a video in Arabic language but all in vain? How did it feel? We always seek help from the internet whenever we inquest for information or knowledge and we are taken by surprise every time the results appear fruitless. As the Arabic eContent existing in the internet compared to the eContent of other languages is very low, we tend to refer to other languages to gain knowledge. According to the 2012 ITU report on measuring Information Society, the existing Arabic eContent doesn’t exceed 3% from the overall eContent. Moreover, the total Arabic eContent in the Free Encyclopedia “Wikipedia” is about 0.82, that is less than 1%.
Arabic eContent refers to everything published in Arabic in the internet such as websites, webpages, personal blogs, pictures, videos, audio files or posts in social networks. Although the number of Arab users to the internet is increasing, the rise in Arabic eContent is relatively slow in a way that doesn’t fulfill our craving for knowledge. Nowadays, each one of us uses smart phones, tablets and computers to surf the internet daily or to write a post or a tweet or to publish a picture on the social media networks, but is all what we publish or write has value? Can anyone refer to it or make use of it?
To narrow this digital gap and to contribute in providing valuable Arabic eContent, ITA exerted several efforts, among which, the establishment of Sas for Entrepreneurship and Sas for Virtual Reality. Sas for Entrepreneurship was founded to nurture Omani youth talents and skills in making videos, graphic designs and multimedia in Arabic as well as managing IT startups which all contribute in Arabic eContent development. Additionally, Sas.VR seeks to be a regional hub contributes in eContent production and development in multimedia and virtual reality fields with Omani creativity and innovations.
We are also proud to have worked collaboratively with his Majesty’s advisor for economic planning affairs office to develop a website for the Sultan Qaboos Encyclopedia for Arab Names thus transforming its information from the library’s shelves into the digital world. This encyclopedia, which will be launched soon, is an outcome of a thorough and rigorous research conducted by more than 150 researchers and scholars from different Arab countries in different scientific fields including linguistic, social, historical, political and literary analysis. The Sultan Qaboos Encyclopedia for Arab Names, which includes over 7 billion Arab names along with their meanings will surely add a valuable source of information.
Within the same context, and With the aim of enriching the Omani eContent and to enhance the local tourism, ITA adopted Wilayati Competition to encourage Omani youth to develop a website and/or a mobile app for each Wilayat in the Sultanate. This includes all information about the wilayat either geographical or historical along with available services and tourist attractions.
Furthermore, the open street map competition which was announced last month is one of the ITA’s initiatives seeking to instill the digital voluntarism culture within Omani youth and to encourage them to share their knowledge and information related to a certain road or town using an open and free source licensed application. With the participation and cooperation of all, such information would be available to the public freely and openly and would develop the Omani eContent.
On top of that, a new Wikipedia Arabic eContent Development competition has been launched recently by the name of #Wiki_Oman targeting social media active users, bloggers, writers, and academics to contribute in writing rich articles to be added in the free encyclopedia and to help in making such articles available to the public. A single information or fact can lead and inspire others toward innovation and creativity.
Those mentioned efforts were only beginnings to contribute in the development and creation of meaningful eContent making it accessible to everyone searching for knowledge and information. Adding Omani/Arabic eContent is a form of voluntarism and a culture we aspire to spread in our community and with our cooperation, we can increase the Arabic/Omani eContent. Toward this aim, we encourage you to come up with individuals or collective ideas, initiatives to enhance the Arabic eContent to mark our positive imprint. All our communication channels either social media accounts, along with this blog, are open 24-7 welcoming all your suggestions, ideas and initiatives and we will spare no efforts in translating them to reality.

date Posted by Dr. Salim Al Ruzaiqi on October 7, 2015 | Add Your Comments Add Your Comments (0)

“Shurkum” an openly interactive public platform!

Considering the Omani citizen as our key driver towards social development, we at Information Technology Authority (ITA) greatly value his ideas, opinions and suggestions and that we take them seriously for our strategic plans.

In order to ensure a transparent communication with the public, we have established official social media accounts which mark great interaction from the public in a daily basis. Due to the abundance of enquiries, comments and suggestions we receive through those channels, and in order to introduce the Omani citizen to ITA’s various role, initiatives, and projects in implementing eOman strategy and eGoverment, we decided to organize open discussion sessions virtually and physically with the public to discuss certain topics related to ICT field in Oman.

Such open discussion sessions are known by “Shurkum” inspired by “Alshura” principle where we invite all concerned and interested persons in ICT field as well as active social media users. All “Shurkum” discussion sessions are livestreamed in our official YouTube channel so that other viewers and attendees can interact and participate through the hash tag #Shurkum which was activated in the first session of Shurkum in all our official social media accounts.

The first discussion session of Shurkum series was launched in September 2015 which focused on discussing eTransformation plan which ITA started to implement in 2012 and highlighted its role in improving eServices in the Sultanate.

In this month, during our participation in Khareef Salalah 2015, one of the Shurkum discussion sessions was held and discussed ITA business plan for the following 5 years 2016-2020. A number of our  social media followers, IT specialists and interested  persons attended the session through which ITA management listened and received their opinions and suggestions to enhance 2016-2020 business plan giving space for more transparency and citizens participation. You can watch the full session through our YouTube channel on the following link:

Click here

I welcome all your feedback, comments or suggestions to improve Shurkum sessions or you may even suggest any topics to be discussed in our upcoming discussion sessions. You can write them here or through our social media channels and we will ensure addressing them as per your thoughts.

date Posted by Dr. Salim Al Ruzaiqi on August 9, 2015 | Add Your Comments Add Your Comments (0)

Oman.. in the eyes of Technology

As the Sultanate celebrates the renaissance day, we extend our appreciate and gratitude to the leader behind Oman’s great nation, His Majesty Sultan Qaboos bin Said for that he has been the inspiring and visionary leader for all Omanis.
We, at the Information Technology Authority, are responsible to drive the wheel of the e.oman strategy and eGovernment in which we supervise the implementation of the national infrastructure projects and the ones related to nurturing the Information and Communication Technology, as well as the eTransformation plan of the government.

During the last 9 years, Oman eGovernment attained remarkable achievements at national and global levels. Oman was ranked as one of the leading countries in eGovernment in many occasions thanks to the enhanced national IT infrastructure and eServices projects and initiatives. By the adoption and implementation of eTransformation plan in 2012, ITA effectively managed to streamline government entities processes and procedures enabling them to deliver high quality eServices through the consultancy and support it provided.

In the past few months we have celebrated the first anniversary of Sas Center for Virtual Reality and the 2nd anniversary of Sas Programme for Entrepreneurship with great achievements being accomplished. The Sas Center for Virtual Reality was launched in April 2014 and the Sas Programme for Entrepreneurship was launched in March 2013. During the past two years, the Sas Programme for Entrepreneurship has incubated 19 companies and due to incubating these SMEs, 65 job opportunities have been provided for Omanis. The total revenue of these companies in the first year is 250,000 OMR and in the second year 524,000 OMR. Whereas Sas Center for Virtual Reality have trained 320 Omanis in the past year and out of these, 26 Omanis have established their own companies after the training. We believe that both centers immensely contribute to the strong foundation of Oman’s promising IT industry and that SMEs in ICT have finally got their proper set up.

ITA is, then, takes a great deal in contributing to the blessed journey of the Omani renaissance. Thus, this day is a shout out to all Omanis to work hard and take Oman to the next level.

date Posted by Dr. Salim Al Ruzaiqi on July 27, 2015 | Add Your Comments Add Your Comments (0)

9 years of Excellence Reflected in Achievements

Established in 2006 by a Royal Decree, 31st May 2015 marks the 9th anniversary of the Information Technology Authority (ITA). We are proud of the achievements during these past 9 years, and are looking forward to a prosperous future for e.oman. 

With the collaborative efforts of the Omani Youth in the Information Technology field as well as other fields, the ITA has adopted and launched a number of projects and initiatives towards achieving the e.oman strategy since its inception.

During the last 9 years, Oman eGovernment attained remarkable achievements at national and global levels. With all our employees  exertions and the cooperation with government entities, Oman was ranked as one of the leading countries in eGovernment in many occasions thanks to the enhanced national IT infrastructure and eServices. By the adoption and implementation of eTransformation plan in 2012, ITA effectively managed to streamline government entities processes and procedures enabling them to deliver high quality eServices through the consultancy services and support it provided.

We can proudly declare that Oman now has a highly sophisticated effective e-payment gateway supporting e-commerce development and government payment services. We are also greatly thankful to the national IT training and awareness programs and initiatives which succeeded in making desirable impact on the society across the Sultanate by increasing the level of ICT awareness and capacity building.

Everyone at the Information Technology Authority is proud of the achievements made over these past 9 years, achievements that could not have been made without the collaboration and efforts of the government and private sector institutions, as well as the ongoing enthusiasm and support from the citizens of Oman for the projects and initiatives of the ITA. We will continue to build the capacity and capabilities of the ICT sector, and with continued collaboration we hope to support the development march of Oman in all fields under the wise leadership of HM Sultan Qaboos bin Said.

date Posted by Dr. Salim Al Ruzaiqi on May 31, 2015 | Add Your Comments Add Your Comments (0)

A Real Success Story!

It is with a great honor that the Sultanate of Oman has been awarded Best Government Mobile Service Award for two categories at the Government Summit which was held 9th – 11th February, 2015 in Dubai. With a participation of more than 3000 participants representing 87 countries, the Sultanate bagged two Best Government Mobile Service Awards for its Donations Portal Mobile App by the Information Technology Authority (ITA) on the category of Social Affairs. The second award was for Daleel Mobile App by the Public Authority for Consumer Protection on the category of Economy and Trade. 


We are proud of this recognition in such an international forum. Without a doubt, this is yet another achievement which is a great encouragement for us to work even harder to electronically transferring services to the next level. We truly appreciate the efforts made by those behind the win of both ITA and PACP and we wish that both organization reach excellence in the provision of various eServices.

The Sultanate’s only Donations Portal for Charitable Organizations ( is recognized as one of the key initiatives adopted by the ITA with the support of Ministry of Social Development. The idea of the portal is to donate online using a credit card through the electronic payment gateway to deliver those donations to the Omani charitable organizations which reached up to date 12 organizations. The total number of donations since 2009 is 1.068159 RO. As an alternative to visiting the Portal online, donors now have the option to donate via the mobile app, which is easily downloaded from the online portal or Android’ s Play store. is, then, considered to be a real success and is a role model for the rest of the government online services. I call upon all the government organizations to learn more from this interesting experience and move forward with even better innovative services and initiatives.


date Posted by Dr. Salim Al Ruzaiqi on February 25, 2015 | Add Your Comments Add Your Comments (0)

Introducing Sas48H for the first time in Oman

As Amazon this week paid $970 million – O.R. 373 million - for Twitch, a site where users can watch people playing video games online, it leaves us no doubts that this is the coming future of online innovation and interaction.

Twitch, the leading live video platform for gamers, recorded a peak of more than 55 million users viewed more than 15 billion minutes of video games on Twitch produced by more than 1 million broadcasters only for the month of July this year, according to Amazon’s official site. The numbers remain shocking but the fact that eGames are dominating the globe is inevitable.

Hence, we believe at the Information Technology Authority (ITA) that giving a focused attention to the eGames industry and its related platforms is a need. In Oman, we do have promising talents and gifted brains to take up the task and excel accordingly. The proper guidance is what, then, required.

For that, I am very excited for our upcoming Sas48H. This is the first contest of its kind in the Sultanate where startups innovative ideas and solutions in information and communication technology (ICT) are welcomed to compete for the best eGame, web and mobile service or mobile apps in a span of 48 hours only.

So this is a shout out for all the mobile app developers, web developers, designers, visionary entrepreneurs/project managers and marketers to be part in this event for a bit of brain squeeze exercise.

Sas 48H event idea is taken from the Estonian initiative- Garage 48 that started in Estonia in April 2010 and has expanded to other countries. The event will be held by ITA with the cooperation of Garage 48 team from Republic of Estonia aming to nurture the culture of entrepreneurship among Omani youth.

100 participants from different backgrounds and skills, ranging from software development to design, marketing, sales and entrepreneurship, will enter the competition to make an idea a reality in 48 hours of continuous work. During the 48 hours there will be mentors to support participants in business skills and technical issues. The event will be held from 18th September starting from 3 PM to 20th September finishing at 8 PM, at AlMouj Golf, The Wave, Muscat.

 You can sign up now and get more details about Sas 48H through

looking forward to seeing you all there.

date Posted by Dr. Salim Al Ruzaiqi on September 2, 2014 | Add Your Comments Add Your Comments (0)

Child Online Protection

In a rapidly changing world based on a technological revolution dominated by the internet, a lot of suspicious websites have emerged for hacking purposes and are being run by internet pirates and gangs all over the world, threatening the safety of the users. Such threats are not only being directed towards countries and governments, but also individuals, particularly children, who are often the easiest to catch for hackers.

Hence, ITA’s Oman National CERT has always worked to achieve its mission of building cyber-security capabilities to increase the capacity of security incident detection and emergency responses to such incidents and also, to ensure cyber-security awareness in public and private sector organizations, including citizens and residents. Child Online Protection (COP), however, is at the forefront of OCERT’s current priority agenda, and aims to tackle cyber security issues as well as capacity building through international cooperation.

Oman’s National CERT has embarked on a range of initiatives and programs to protect children on the internet. A recent two-day workshop entitled “Building the National Strategy for Child Online Protection” was held in cooperation with the International Telecommunication Union (ITU). Serious discussion took place in various related workshops, as statistics show that 60% of children and teenagers talk in chat rooms or chat on a daily basis and, that three out of every four children are willing to give personal information about themselves and their families to purchase or request products and services.

Accordingly, I urge you all to learn more about information security for your own safety. ITA’s Oman National CERT is working around the clock to stop any potential threats should any risk is detected or reported.

date Posted by Dr. Salim Al Ruzaiqi on November 11, 2013 | Add Your Comments Add Your Comments (1)

Sas Programme for Business Development

The Sas Programme for business development is one of the Information Technology Authority initiatives designed to provide the foundation for creating a new and vibrant ICT industry, thereby fostering an entrepreneurial spirit in the ICT sector in Oman.

The programme aims to create job opportunities and encourages young people to open new businesses in the field of information and communications technology (ICT), especially those specialized in the field of computer programming, information networks, information security, design, and film production.

In order to build Oman’s Digital Society and develop our country to the ranks of the developed nations, we depend on our young people and their determination in the development of the information technology industry in Oman. Through the Sas Programme we seek to attract small and medium enterprises (SMEs) and provide a suitable environment for its growth, through the provision of specialized training and the application of global best practices and support.

We trust in your capabilities and creative ideas towards building the Omani Digital Society alongside the Information Technology Authority. I encourage you to share your thoughts and suggestion as we work to transform the Sultanate into a knowledge-based society.

date Posted by Dr. Salim Al Ruzaiqi on May 5, 2013 | Add Your Comments Add Your Comments (1)

eGovernment Transformation Plan in the Sultanate

ITA is now preparing a symposium for the eGovernment Transformation Plan in the Sultanate, starting from 21 October 2012. The symposium will announce the start of the National Digital Transformation Plan which has been adopted by the Council of Ministers as a further step in implementing the National strategy for e.oman and eGovernment. The symposium adds to what has been achieved so far in establishing the infrastructure, improving eGovernment services, and building national capacities and skills in the IT field. In order to ensure that eGovernment services are available easily and with high quality to everyone, the plan will work according to certain guidelines and standards and in a specific timeline.

Several Ministers will attend the Symposium which will introduce the sections of the Digital Transformation Plan, implementation procedures, and the indicators and tools that will be adopted to measure the digital transformation in the government institutions. The transformation plan consists of four main stages starting from June 2012 until December 2015. Following that, two other stages with long term goals are to be adopted to ensure offering government services in a suitable way which satisfies all users' expectations.

An online page which contains all the details about the transformation plan and its implementation will be launched before the symposium.

I am pleased to hear your constructive opinions and suggestions to enhance the digital transformation in the Sultanate and to reach the plan's goals and objectives. 

date Posted by Dr. Salim Al Ruzaiqi on October 10, 2012 | Add Your Comments Add Your Comments (2)